Patients tap on the white-labeled RedFox widget after receiving an SMS link, email, or scanning a QR code on your product's packaging.
Patients are instructed to scan the unique barcode associated with your product.
RedFox engages patients verbally, guiding them through setup and use, assisting with troubleshooting, and gathering valuable feedback and insights.
Data is collected and compiled into a customizable analytics dashboard that you can view, export, and use for product improvement.
Enhance support for home lab testing and diagnostics by streamlining Instructions For Use (IFU) and patient support and troubleshooting. Boost adherence and success rates, ensuring clear, engaging, and accessible interactions throughout the patient journey.
Improve medical device customer support by simplifying setup instructions and troubleshooting guidance. RedFox enhances device setup accuracy and collects essential insights directly from patients, ensuring effective and user friendly support.
RedFox boosts pharmaceutical adherence, focusing on elderly and underserved populations by simplifying medication instructions and ensuring treatments are understood and followed as prescribed.
If you don't check all the boxes, it doesn't mean that we can't help you. But a majority of the following ring true in our most successful customer engagements.
Our best-fit customers...
✅ Are midsized and enterprise home lab testing, medical device, or pharmaceutical manufacturers ($30M - $1B+ in annual revenue) doing business in the United States
✅ Actively monitor and track patient insights for product improvement
✅ Are interested in long-term strategy (not quick, cheap fixes) for growing their top and bottom lines
✅ Are ready and willing to invest in new technology solutions
✅ Are prepared to commit the time and attention of relevant stakeholders (EX. Executive, customer experience, customer support, IT) both at the beginning of the engagement and throughout the process
Our industry-leading AI training system allows us to swiftly digitize and train the RedFox AI agent on your Instructions For Use (IFU) and customer support documentation in 90 days or less.
RedFox can be trained to understand and engage your customers in 90+ languages, including English, Spanish, French, Italian, and Mandarin.
Please inquire for a full list of supported languages.
RedFox is compatible with any home lab test, medical device, or pharmaceutical that contains Instructions For Use (IFU) and customer support documentation.
RedFox can seamlessly integrate with your existing software ecosystem through our API, ensuring smooth connectivity and functionality without disrupting your current operations.
*Please note that RedFox cannot currently integrate with the Epic or Cerner EHR systems - our system is designed to operate without EHR integration. Please inquire for more details.
RedFox is HIPAA compliant. We maintain active Business Associate Agreements with our cloud service providers Amazon Web Services (AWS) and Microsoft Azure.
Yes. RedFox is a white-labeled system. Our custom branding options allow you to tailor the RedFox experience to match your unique brand identity, ensuring seamless and professional integration into your existing ecosystem.
