Be there.

With RedFox.

Empower your product experience with RedFox – the voice-activated AI solution that connects businesses and their customers. Close the last mile in communication, gain key insights, and enable your team to lean into the voice of the customer.

There’s a communication gap between you and your customers

As an organization, you’re more often than not left in the dark about what your customers’ true experience is with your product.

RedFox helps you be there with your customer to:

  • Provide the last mile of communication
  • Understand any “trigger” points of frustration
  • Gain key insights to help increase efficiency, and shape future product iterations

It's time to close the last mile in communication - Meet RedFox

Accessible from any smartphone, RedFox is the voice-activated AI that helps guide and troubleshoot your customers through your product in the most accurate and efficient way possible.

Here’s how easy it is to use:

Step 1: Customers receive a notification or SMS link to use RedFox or scan a QR code on the product packaging.

Step 2: Customers are taken to a webpage and are instructed to tap on the RedFox interactive badge.

Step 3: RedFox begins verbally facilitating and troubleshooting your product’s Instructions For Use (IFU) from stem to stern ensuring accuracy and compliance.

Step 4: Your team accesses their personalized CX analytics dashboard to gain key insights.

How RedFox is helping in Life Sciences

Increasing Compliance, Adherence, and Test Return

Keeping organizations informed with real-time updates as their patients complete a home diagnostic test or utilize medical devices. RedFox is automating test facilitation, troubleshooting, and kit return notifications ensuring an efficient and effective patient experience

Reducing Customer Support Costs & Gathering Key Data Points

Automating Level I & II customer support channels, freeing up live agents for more important tasks. Maximizing insights with comprehensive patient interaction, enabling the identification of patterns and trends.

Improving Medicare and payer STAR & HEDIS Ratings

Maximizing CMS STAR & HEDIS ratings which are crucial for Medicare and health plan patients when it comes to choosing a diagnostic or device.

Our Impact

Improving the patient experience by boosting compliance, adherence, and test return rates while lowering customer support costs.

5 %
Increase in patient compliance and adherence
0 %
*Reduction in customer support costs

*Estimates based on historical averages. Results may vary.

Here's What Sets RedFox Apart

Discover the unique advantages of RedFox and what sets us apart from other solutions.

90-Day Setup & Configuration

Our proprietary AI training system allows us to swiftly digitize and train RedFox using your Instructions For Use (IFU) in as little as 90-days.

“Process Aware” conversational AI

RedFox personalizes every interaction with your customers.

White Labeled To Fit Your Brand

Our custom branding options allow you to tailor the RedFox experience to match your unique brand identity, ensuring seamless and professional integration into your existing ecosystem.

No Electronic Health Record (EHR) Integration Required

RedFox is designed to operate without collecting PHI unless absolutely necessary, eliminating the need for integration with your electronic health record system.

Voice Activated. Hands-Free.

Customers enjoy a seamless and effortless experience with RedFox’s voice-activated AI. RedFox allows for hands-free use, simply by having a smartphone within speaking distance.

HIPAA Compliant.

Our commitment to compliance means that we adhere to the strictest industry standards and regulations for the collection and handling of protected health information (PHI).

Ready to get started?

Request a demo and experience RedFox firsthand.