Customer's tap on the white-labeled RedFox widget after scanning a QR code on your product's packaging.
Customers are instructed to scan the unique barcode associated with your product.
RedFox engages customers verbally, guiding them through setup and use, assisting with troubleshooting, and gathering valuable feedback and insights.
Data is collected and compiled into a customizable analytics dashboard that you can view, export, and use for product improvement.
Optimize patient support by seamlessly guiding patients through Instructions For Use (IFU) and troubleshooting. RedFox helps increase adherence, improves success rates, and ensures impactful and accessible interactions at every step of your patients' health journey.
RedFox revolutionizes support for consumer products by streamlining setup, use, and troubleshooting, enhancing user experience, and reducing support calls. Most importantly, RedFox minimizes bias in user feedback, ensuring more accurate customer insights.
If you don't check all the boxes, it doesn't mean that we can't help you. But a majority of the following ring true in our most successful customer engagements.
Our best-fit customers...
✅ Are small, midsized, and enterprise B2C or B2B2C home lab testing, medical device, or consumer products manufacturers ($5M - $1B+ in annual revenue) doing business in the United States
✅ Actively monitor and track customer insights for product improvement
✅ Are interested in long-term strategy (not quick, cheap fixes) for growing their top and bottom lines
✅ Are ready and willing to invest in new technology solutions
✅ Are prepared to commit the time and attention of relevant stakeholders (EX. Executive, customer experience, customer support, IT) both at the beginning of the engagement and throughout the process
Our industry-leading AI training system allows us to swiftly digitize and train the RedFox AI agent on your product instructions and customer support documentation in as little as 7 days.
The RedFox AI agent can be trained to understand and engage your customers in more than 90 languages, including English, Spanish, French, Italian, and Mandarin.
Please inquire for a full list of supported languages.
The RedFox Navigator system is compatible with any product that contains Instructions For Use (IFU) or product assembly documentation.
RedFox seamlessly integrates with your existing software ecosystem through our API, ensuring smooth connectivity and functionality without disrupting your current operations.
The RedFox Navigator system is HIPAA compliant. We maintain active Business Associate Agreements with our cloud service providers Amazon Web Services (AWS) and Microsoft Azure.
Yes. RedFox Navigator is a white-labeled system. Our custom branding options allow you to tailor the RedFox Navigator experience to match your unique brand identity, ensuring seamless and professional integration into your existing ecosystem.
